Forum Discussion

kmarino's avatar
kmarino
Occasional Contributor
8 years ago
Solved

Jira Connector: Error - unable to load mapping settings

I am able to successfully connect to Jira and QAComplete and was able to successfully import a few bugs. But when I try and load the mappings tab in the connector I get a "Unable to load mappings set...
  • kmarino's avatar
    kmarino
    8 years ago

    Turns out we had duplicate user records in Jira, which did not show up in the interface. Once cleared mappings worked

     

DWalsh's avatar
DWalsh
Moderator

Hi

 

In order to advance this issue please create a support ticket and we can look into this further. The agile workflow should not cause the issue

 

Regards

Damien

kmarino's avatar
kmarino
Occasional Contributor
8 years ago

I did yesterday thanks

  • kmarino's avatar
    kmarino
    Occasional Contributor
    8 years ago

    Turns out we had duplicate user records in Jira, which did not show up in the interface. Once cleared mappings worked

     

  • kmarino's avatar
    kmarino
    Occasional Contributor
    8 years ago

    Just an update. Talking to Support. Problem is not resolved there are investigating.

     

    Will post an update when I get one