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kmarino's avatar
kmarino
Occasional Contributor
9 years ago
Solved

Jira Connector: Error - unable to load mapping settings

I am able to successfully connect to Jira and QAComplete and was able to successfully import a few bugs. But when I try and load the mappings tab in the connector I get a "Unable to load mappings set...
  • kmarino's avatar
    kmarino
    9 years ago

    Turns out we had duplicate user records in Jira, which did not show up in the interface. Once cleared mappings worked

     

DWalsh's avatar
DWalsh
Icon for Staff rankStaff
9 years ago

Hi

 

If you are getting error trying to access field or user tabs then it may be something to do with the QAComplete or JIRA tabs and the user credentials set up.

 

Kind Regards

Damien

kmarino's avatar
kmarino
Occasional Contributor
9 years ago

Yeah that is what I thought too, though the users i am using have full access , but I'll check again.

  • kmarino's avatar
    kmarino
    Occasional Contributor
    9 years ago

    Rereading the docs and checking our Jira setup would using an Agile simplified workflow cause this issue.

    • DWalsh's avatar
      DWalsh
      Icon for Staff rankStaff
      9 years ago

      Hi

       

      In order to advance this issue please create a support ticket and we can look into this further. The agile workflow should not cause the issue

       

      Regards

      Damien

      • kmarino's avatar
        kmarino
        Occasional Contributor
        9 years ago

        I did yesterday thanks