SmartBear Talks | Meet the ReadyAPI Customer Care Manager - Anastasia Batazova

Greetings!

We continue showing you the faces of the ReadyAPI Team at SmartBear. Today, we will talk with Anastasia Batazova (aka @Nastya_Khovrina), the SmartBear Customer Care Manager for API Products. In this short interview, we will learn Anastasia's background and her path to becoming a Customer Care manager, Anastasia will share details about the internal processes the team uses to support ReadyAPI customers.

 

Watch the interview: https://youtu.be/e6b1Q1KbuL0

 

Anastasia Batazova - SmartBear Customer Care Manager, API Products

 

Quick links:

00:00​ Introduction

00:50​ Anastasia background

01:32​ Which products Anastasia manages

02:16​ Day to day work duties

04:00​ Support Engineer vs. Support Manager

05:25​ Self-Education and Team-Education

07:45 The support cases ​Anastasia prefers to answer

08:54​ Customer Care working process

11:25​ Thank you

 

I hope you found this video informative! Feel free to post your questions under this post, in case you have any. You can watch more videos with the ReadyAPI Team here.

 

Don't forget to subscribe to the SmartBear Community Matters blog to get updates about all the great content we post here.

TanyaYatskovska
Community Manager
Users online (421)
New Here?
Join us and watch the welcome video: