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Return email address when user is in a comment

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brian_g_snell
Occasional Contributor

Return email address when user is in a comment

We recently upgraded to rev 13.4.  In this new rev of Collaborator (we were previously at 10.1) there is the ability to email a user if their name is used in a comment.  The problem is that in the email the user receives there is a link back to the review their name was used in.  The link is missing part of the upfront URL and as such will not take the user to the review.  

 

I am guessing that it is a configuration that was missed on install.

 

Please advise.

 

THANKS!

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Accepted Solutions
EdwinS
Staff

Re: Return email address when user is in a comment

@brian_g_snell  

 

Please see the documentation here on the external URL:

 

https://support.smartbear.com/collaborator/docs/server/settings/general.html#external-url

 

Confirming this URL is correct will ensure the correct link back to your Collaborator instance from emails, webhooks, and external clients.

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1 REPLY 1
EdwinS
Staff

Re: Return email address when user is in a comment

@brian_g_snell  

 

Please see the documentation here on the external URL:

 

https://support.smartbear.com/collaborator/docs/server/settings/general.html#external-url

 

Confirming this URL is correct will ensure the correct link back to your Collaborator instance from emails, webhooks, and external clients.

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