Collaborator URL in participant notification message
After creating a new review, participants are notified via an email message stating,
"Select this link to display or participate in the review:
In our environment, at least, the URL seems to be a loopback and does not take participants to the actual review package.
Is there a way to configure the outgoing notification email so that it contains a link to the actual review?
Solved! Go to Solution.
When Collaborator is initially installed, it uses the local loopback address of the machine it was installed on. To resolve your issue, you need to specify an "External URL:" for the server. This is done in the Admin > System > Settings form. You can use the network accessible IP address of the Collaborator server, or a qualified DNS mapping if you have that setup.
Ensure to also use the port setting with your IP address.
Here is a link to the documentation on that setting: