Samsung 8 Android Device is Locked Out - Need PIN to Access Device

[jaykrank]

While attempting to use the Samsung 8 device for Live Testing, my teammate found the device was locked and requiring a PIN to gain access to the device.  I could not find in the FAQ or any other topics here how to either circumvent this or to learn what the PIN is.  Any help would be greatly appreciated.

Thank you,

Jay K Krank

PTA I 

Bank UAT

USAA Federal Savings Bank

[TanyaYatskovska · Accepted solution]

Hi @jaykrank,

Sorry for the late reply. Have you already contacted the Bitbar Support team on this issue? If you haven't, I recommend that you submit a support case: https://support.smartbear.com/message/?prod=bitbar

[jaykrank]

Thank you, I have submitted the ticket.  I appreciate the support.