It is possible to allow a Case Management Portal user to view all cases submitted by other users that belong to the same account. If you want to enable this feature for your users, please submit a support request using our form: https://support.smartbear.com/alertsite/message/
Here you can review submitted feature requests and vote up the ones you like! If you can't find the feature you want - go ahead and suggest your own idea. Ideas with the highest rating can be implemented in the product.