The case management portal should provide a SSO-backed login. Today, each person or team creates their own support tickets and there isn't really an overview or a way of tracking those. This can result in duplicated tickets, or that tickets are created for already solved issues.
Here you can review submitted feature requests and vote up the ones you like! If you can't find the feature you want - go ahead and suggest your own idea. Ideas with the highest rating can be implemented in the product.