SSO-backed login to the Case Management Portal

[carlmagnus]

The case management portal should provide a SSO-backed login. Today, each person or team creates their own support tickets and there isn't really an overview or a way of tracking those. This can result in duplicated tickets, or that tickets are created for already solved issues.

[AlexeyKryuchkov]

Hi,

We currently have plans to start implementing SSO support in Case Management Portal this year, however, I don't have any ETA at the moment. As for now, please try getting account-level access to cases according to my comment here: https://community.smartbear.com/t5/AlertSite-Feature-Requests/Visibility-of-all-cases-submitted-for-...

[carlmagnus]

Thanks. Is there a roadmap for 2021 that is available?