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Node-lock license, PC re-install OS, can not deactivate-reactivate AQTime

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snowendless
New Contributor

Node-lock license, PC re-install OS, can not deactivate-reactivate AQTime

Hi all,

 

I have a Node-lock license, the PC on which AQTime installed crash down and I have to re-install the windows. But I forgot to deactivate the license. Now I found that I can not deactivate the license.

 

I follow the steps in the page:

 
I got the error message at second step:
You don't have a product that uses the HASP licensing system and that can be deactivated via this wizard.
If you need assistance, please contact the Customer Care by SmartBear team:
http://smartbear.com/support
 
I submit a issue to the support, but because my maintenance is out of date.
 
 
I've tried activate manually, but the License Manager does not show the manual option as the guide said. see the attached pic.
 
Please help.
 
Thanks~
3 REPLIES 3
AlexKaras
Community Hero

Hi,

 

AQTime's licenses are perpetual and license re-activation should not depend on the state of your maintenance...

Have you submitted Support request via the https://support.smartbear.com/message/?prod=AQtime form?

It is essential to submit initial request via the above form as it might be lost otherwise.

 

P.S. Another option might be to access your page at the Customer Portal (https://my.smartbear.com) and check for the links to either deactivate the current license or to issue a new emergency one.

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

thanks, I've submit a issue and then get a quick reply:

 

1, open http://localhost:1947/_int_/devices.html page

2,click the C2V button and get a file.

3,send the file to support then problem was solved.

Hi,

 

Thank you for the update. Good to know that the problem was solved and solved fast.

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
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