Forum Discussion

snowendless's avatar
snowendless
Occasional Contributor
8 years ago

Node-lock license, PC re-install OS, can not deactivate-reactivate AQTime

Hi all,   I have a Node-lock license, the PC on which AQTime installed crash down and I have to re-install the windows. But I forgot to deactivate the license. Now I found that I can not deactivate...
  • AlexKaras's avatar
    AlexKaras
    8 years ago

    Hi,

     

    AQTime's licenses are perpetual and license re-activation should not depend on the state of your maintenance...

    Have you submitted Support request via the https://support.smartbear.com/message/?prod=AQtime form?

    It is essential to submit initial request via the above form as it might be lost otherwise.

     

    P.S. Another option might be to access your page at the Customer Portal (https://my.smartbear.com) and check for the links to either deactivate the current license or to issue a new emergency one.

  • snowendless's avatar
    snowendless
    8 years ago

    thanks, I've submit a issue and then get a quick reply:

     

    1, open http://localhost:1947/_int_/devices.html page

    2,click the C2V button and get a file.

    3,send the file to support then problem was solved.

AlexKaras's avatar
AlexKaras
Champion Level 3
8 years ago

Hi,

 

AQTime's licenses are perpetual and license re-activation should not depend on the state of your maintenance...

Have you submitted Support request via the https://support.smartbear.com/message/?prod=AQtime form?

It is essential to submit initial request via the above form as it might be lost otherwise.

 

P.S. Another option might be to access your page at the Customer Portal (https://my.smartbear.com) and check for the links to either deactivate the current license or to issue a new emergency one.

  • snowendless's avatar
    snowendless
    Occasional Contributor
    8 years ago

    thanks, I've submit a issue and then get a quick reply:

     

    1, open http://localhost:1947/_int_/devices.html page

    2,click the C2V button and get a file.

    3,send the file to support then problem was solved.

    • AlexKaras's avatar
      AlexKaras
      Champion Level 3
      8 years ago

      Hi,

       

      Thank you for the update. Good to know that the problem was solved and solved fast.