@themaniac27:
Hi,
In addition, I would recommend to create Support ticket via the https://support.smartbear.com/message/?prod=AQtime form and reference this thread.
While forums are monitored by Support, they are rather for Community but not the primary means to communicate with Support. So creation of formal ticket may speed up the things. Also, Support might request some information that you may not want to share to the public.
I also will appreciate it if you update this thread with the results to help someone else who may get the same problem.
Regards,
/Alex [Community Champion]
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