TestComplete 14.40 stopped storing pictures in logs after Windows 11 update (Build 26100.4652)

Originally posted by Maria59 on July 24, 2025

Hi everyone,

After updating my system to Windows 11 Enterprise, build 26100.4652, TestComplete Version 14.40.1658.7 x64 stopped saving pictures in the test logs. It was working fine before the update.

Has anyone else encountered this issue or found a solution?

Thanks in advance!

Originally posted by rraghvani on July 24, 2025

TestComplete 14.40 does not officially list Windows 11 among its supported operating systems. From what I remember, the system requirements for TestComplete 14.40 specify support for Windows 7 through to Windows 10. Windows 11 was released after TestComplete 14.40, and therefore, most likely not officially supported.

See requirements https://support.smartbear.com/testcomplete/docs/general-info/system-requirements.html

If in doubt, open a support ticket via https://support.smartbear.com/testcomplete/message/

Originally posted by FelipeEspiga on July 25, 2025

And isn’t there currently some way of showing the call stack? Because sometimes it appears and sometimes it doesn’t

Originally posted by FelipeEspiga on July 25, 2025

And isn’t there currently some way of showing the call stack? Because sometimes it appears and sometimes it doesn’t

Originally posted by rraghvani on July 25, 2025

TC v14 may or may not work on Windows 11, it’s not officially supported.

Originally posted by sean4311 on July 28, 2025

On the latest release of TestComplete, the call stack is able to show up on a windows 11 machine. Please upgrade and let us know if the issue persists.