Test steps and expected result gone?

Test Zephyr
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1

Originally posted by HBGAdmin on September 02, 2026

Hi there, we were recently upgraded from Squad to Essential and my QC team is saying that some fields are now gone? Like Test steps and Expected result. I have confirmed the team’s permissions and they can edit tickets. Not sure what else to do. Same result in Chrome or Safari.

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Also when I select Zephyr Essential from the top nav, it opens to a blank screen even though there are tickets. Same if we choose it from the Apps list on the left nav we get the error page.

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2

Originally posted by HBGAdmin on September 03, 2026

This is the screen we used to see. when we click on an issue key.

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3

Originally posted by WSAadmin on September 16, 2026

The same happened with us after the upgrade to Essential. Our only choice at the time (a few months ago) was to revert back to Zephyr Squad.

4

Originally posted by tanzeem on September 17, 2026

Please see the response in the below thread

Image Evidence Disappearing from Test Steps in Zephyr | SmartBear Community

CC: maksym_lytvyn​