Originally posted by marcussilva on April 17, 2026
Hello team,
We are migrating the floating licenses from one server to another, but there are failures during activation. Also, when trying to access the portal my.smartbear.com, we are getting the attached error. Do you know if there is any maintenance currently happening on SmartBear’s network?
Originally posted by Hassan_Ballan on April 18, 2026
You need to have valid internet access as described in Deactivating and Moving Licenses Notes. I can properly access https://my.smartbear.com/login.asp?returnUrl=/index.asp and the page loads correctly. I suggest you contact support for additional support.
If this resolves your scenario, marking it as the solution helps future readers find it quickly.
Originally posted by marcussilva on April 18, 2026
Hello,
I tried several times, but the portal is very intermittent for me. When I enter the access credentials, the page keeps loading for a long time and then gives a 500 error or a page not found error
Originally posted by rraghvani on April 20, 2026
Get in contact with your SmartBear Sales Representative as opposed to Support, and they will be able to see and resolve your issue fairly quickly.
There has been a number of issues relating to reauthentication in PKCE, since they released the latest version of TestComplete.