Microsoft Sensitivity Labels block uploads

Originally posted by ngohara on August 27, 2026

My organization has started mandating Microsoft 365 document sensitivity labels.
Learn about sensitivity labels | Microsoft Learn

This creates upload errors when trying to upload documents with labels to Collaborator 15.0.15002.

In the “load_fail” image, you can see the “Uploaded Files” tab with an infinite spinning ‘location’ field.

In the “view_fail” image, you can see blank screens for the document view, and the comment field fails to apply comments as well.

This is likely to end our ability to use collaborator as a review tool (primarily for certification checklist usage). There is unfortunately not much code review work to maintain this tool.

Do you have any work arounds or possibilities for updates?

Thank you for any advise,

Neal

Originally posted by joseph_michaud on August 28, 2026

ngohara​ ,

We’ve had a couple requests for this and it is in our list of enhancement requests. We’re tracking this as COLLAB-12504.

The difficulty with this is that using sensitivity labels causes the document to be encrypted. Collaborator would have to be tied into the Microsoft Purview system in order to decrypt the document. There are also considerations with (not) caching page images that would have to be taken into account.

I’ve added your interest to this enhancement request.

Originally posted by ngohara on September 08, 2026

Is there any way for me to see/follow COLLAB-12504? Or is this an internal only thing?

Originally posted by joseph_michaud on September 08, 2026

Internal thing only. Sorry. We provide that tag so that we can all refer to the same thing.

It also helps to express your interest to your Account Rep.