Originally posted by lnikiel24 on March 17, 2025
I see that the latest status report that zephyr should be operational. However, it is not for me. Is anyone else currently experiencing issues? Thank you
Originally posted by AmandaCFL on March 18, 2025
+1
all the QAs in my company are not able to use Zephyr. Sent support ticket but no response yet. 
Originally posted by fawadmalikRBA on March 18, 2025
In my case, my API calls straight up fail, even though the status page claims only degraded performance
Jira Software Automation for Jira > Degraded Performance
Zephyr Squad Cloud Status
Originally posted by CEldreth on March 18, 2025
All I see is this:
eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiI2MjlmNjIxZDg3ODNlNzAwNmY2MTAwMDgiLCJxc2giOiIwMmJjMGQ1MmRiNDE0NTFkOTczN2EwMzc3ZDk5YThiNDAwODAzNjBkMWU4ZmY2MGQ1ZjY3MDBlNmEwNDcwY2FiIiwiaXNzIjoiNmQ0MWVmYTktZTQzNC0zODhkLTg3ZTEtMzc2NDljYzBjMzJjIiwiY29udGV4dCI6e30sImV4cCI6MTc0MjMyNzQ3OCwiaWF0IjoxNzQyMzI2NTc4fQ.pJuxutUcttKQgx_v7E60eQMjTR1rlDlkyuHWznTkVUo
Originally posted by ecastillo on March 28, 2025
Currently I’m experiencing issues with my API calls
https://prod-api.zephyr4jiracloud.com/connect/public/rest/api/1.0/teststep or
https://prod-api.zephyr4jiracloud.com/connect/public/rest/api/2.0/teststep
we are using these endpoints with the parameters needed, and the only response I got is:
Access forbidden since Zephyr Squad add-on is not active. Current add-on status is HOST_UNREACHABLE
When it was working fine last week, is any of you still having issues with API calls?
Originally posted by aman121 on April 02, 2025
We are facing the same issue. The API was working until yesterday but is no longer functioning. We are reaching out to Jira support for assistance.
Originally posted by sanjeevpande on April 02, 2025
Could you please create a support ticket with the Squad team using the following link to help us investigate the issue.