Forum Discussion

JG7's avatar
JG7
New Contributor
4 years ago

Slow Response Time

We have had extremely slow response time ever since the update on 11/18/2021. We've tried clearing the browser cache, clearing the zephyr cache, using different browsers, and logging out/back in. Nothing seems to be working. We are currently doing some testing and this is really slowing us down. When executing a test and updating the execution on a step, it can take up to a minute for the update to load. Any ideas? Is anyone else having this issue?

Administration
Test Execution
  • vinniew's avatar
    vinniew
    Staff
    4 years ago

    Hi JG7 

     

    Sorry to hear you are having issues post updating. 

     

    Its difficult to determine the cause but I havnt had any issues on my own instance. 


    I would recommend opening a support case. 

     

    https://support.smartbear.com/zephyr-squad/message/

     

    Here our team can analyze the issue further and see if there is an issue that can be fixed

     

    KR

     

    Vincent