kgebura
6 months agoNew Contributor
Jira Software Automation for Jira - Partial Outage
Hi there, My org hasn't had access to Zephyr items for > 24 hours. I see that there is a partial outage which likely resulted from the scheduled maintenance yesterday. The migration status is compl...
- 6 months ago
Thanks ClareAG
That did the trick. It took awhile to find but I was able to open a support ticket also.
https://support.smartbear.com/open-ticket/
They recommended the following steps which I forwarded to my team's Jira administrator. I assume this would help prevent it from happening again for users.
- perform a re-indexing
- clear the Server and Permission cache