What is everyone doing to fix intermittent performance issues in Zephyr Squad? My team regularly runs into issues when we are using the system heavily (i.e. during testing phases of projects) - so we can go a few weeks without using it but then we'll be in it heavily for anywhere from 2 weeks to 2 months. My testing team is small - only 6 people - and yet, every time we need the system the most, it has issues with slowness. There are times when executing a step will take up to 2 minutes to refresh. On longer test cases, that means we are spending a lot of time just waiting for the page to refresh so we can move on to the next step. Sometimes, the page is so slow it won't load at all. It never happens to everyone at the same time. I will get a couple users reporting issues and then about the time the issues stop for those users, it starts for the others. We do all the standard troubleshooting steps: clear browser cache, clear zephyr cache, clear zephyr permission cache, check for updates - none, reindex project metadata, reindex project executions (this takes anywhere from 2-5 hours so we lose time when we have to do this), switching to a different browser (mostly Chrome or Edge but Firefox has also been used) - and nothing resolves it. Eventually, the users give up and they'll come back the next day or 2 days later and all of a sudden it will work fine. We end up losing 2+ days of testing every project because of this. This has been an ongoing battle for years. I used to raise tickets regularly for this and either: 1, by the time someone got back to me the issue had resolved itself (with no rhyme or reason and no action taken). 2, the support person wouldn't read the details of my issue so I'd get shuffled around for weeks on end with nobody able to fix the problem because of language barriers. 3, I'd be told "the upcoming release will help resolve these issues" but those upcoming releases come out and get installed and it's no better.
Needless to say, I don't even bother raising tickets anymore. At this point, we are shopping for other tools but moving is going to be a pain as we have a lot of history that has to migrate so we'd much rather get this working well. If there is a solution for this or if others know how to fix it as it happens, I'd love to know how!
