Forum Discussion
- Veronika03Occasional Contributor
All good, thank you!
- Veronika03Occasional Contributor
I tried to but i don't have access to the SmartBear. Could you guide me on how to reach out to support to obtain the necessary assistance?
- MisterBChampion Level 3
Sorry, I gave you the wrong link - I didn't realise the support portal had moved to a new system. The new link is: Zephyr Scale: New Support Request | SmartBear Software and you just need to fill in the form to get support. Let me know if you have any issues and I will try to help
- MisterBChampion Level 3
Did you speak to SmartBear support?
They can be reached at this portal: SmartBear Support
- Veronika03Occasional Contributor
It appears that the issue has resurfaced, and there are no files imported into Zephyr this is a new test writing test scripts in Zephyr. However, during execution, all the steps (step 1, step 2, etc.) are visible.
- Veronika03Occasional Contributor
I am not able to experience the issue now.
- MisterBChampion Level 3
That's interesting, and weird! I've not seen that before. I think it's a probably a bug and you're best contacting Smartbear support. You can reach them here: SmartBear Support
- Veronika03Occasional Contributor
This is not the imported data from Excel or CSV.
The scenario is when I called 2 existing scripts one after the other in a new test then I saw this issue.
For example in the below test, I called 'client login' in the test step 1 and test step 2 'successful node and expansion' then it's causing all then in execution all the steps 1s and all the step 2s, and so on, rather than inlining the called steps correctly.- malamg01New Member
Any update on this issue?
- MisterBChampion Level 3
I've not seen that before. I'm assuming you imported the data by CSV. I've captured file issues before, pre-import, where users have added hard 'carriage returns' into cells, i.e. by entering CTRL+Enter into an Excel cell, or where users have added commas (",") into narrative/text. I think either of those would confuse the import tool. Does the file look correct when you open it as a CSV file (in other words, you open the file in Excel and have to convert it using Text to Columns and use the Comma delimiter) - is everything in it's row and column as expected?
If the file looks fine when you open it as a CSV then I would suggest it's a bug and would contact Smartbear support: SmartBear Support
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