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NikhilK's avatar
NikhilK
New Member
4 months ago

Zephyr - Test Steps and Expected Steps are missing after importing tests to jira from excel sheet

Hi Team,

After new update of zephyr I can see while importing tests from Excel sheet we observed that tests steps and Expected Steps are not showing, even for older tests also steps are missing.

Please help on this how to resolve it.

Zephyr Scale (general)

2 Replies

  • christovskia's avatar
    christovskia
    Icon for Staff rankStaff
    23 hours ago

     

    The issue of missing Test Steps and Expected Steps after importing tests from Excel in Zephyr, as well as for older tests, can occur due to configuration or mapping issues. Below are the possible causes and resolutions based on historical cases, knowledge articles, and product documentation.

    Cause 1: Missing Zephyr Custom Fields in Jira Project Configuration

    If the Zephyr custom fields, such as "Test Step," are not correctly associated with the relevant screen in the Jira project settings, the importer cannot map the columns from the Excel file to the corresponding Zephyr fields.

    Resolution Steps:

    1. Navigate to the Jira Project Settings for the project in question.
    2. Select "Screens."
    3. Find the screen scheme associated with the "Test" issue type.
    4. Select the appropriate screen to configure it.
    5. Add the "Zephyr Test Step" field to this screen.
    6. Save the changes.
    7. Attempt the import process again. The fields for mapping test steps should now be visible in the importer utility.

    Cause 2: Zephyr Squad Sections Not Enabled in Jira

    In some cases, Zephyr Squad test-related sections may not be enabled automatically for all items in a project.

    Resolution Steps:

    1. Open any test case within the target Jira project.
    2. Add the following Zephyr Squad sections to the test case view: Test Steps, Test Executions, and Zephyr Actions.
    3. Click the Actions icon (three dots) for the newly added sections.
    4. Select "Show for all work items" to enable these sections by default for all test cases in the project.
    5. Re-open an imported test case to validate that the Test Steps and Expected Steps are now visible.

    Cause 3: Changes in Zephyr Enterprise Updates

    • Recent updates to Zephyr Enterprise may have introduced changes to how test steps are handled during import:
    • In Zephyr Enterprise 6.7.1, HTML tags in test steps were updated to be properly displayed in rich text mode.
    • In Zephyr Enterprise 6.9, Test Steps and Expected Results fields were made optional in the Excel import mapping.

    Resolution Steps:

    1. Review whether the affected import uses HTML content in test steps, as this may affect how they are displayed.
    2. Check the Excel import mapping to ensure Test Steps and Expected Results are correctly mapped.
    3. If the issue persists, verify if the observed behaviour matches the documented changes in the release notes.

    Sources

    • Zephyr Enterprise 6.7.1 Release Notes (https://support.smartbear.com/zephyr-enterprise/docs/en/zephyr-enterprise/what-s-new-in-zephyr-enterprise-release-8-7-0/version-history/6-7-1-release-notes.html)
    • Zephyr Enterprise 6.9 Release Notes (https://support.smartbear.com/zephyr-enterprise/docs/en/zephyr-enterprise/what-s-new-in-zephyr-enterprise-release-8-7-0/version-history/6-9-release-notes.html)