Segments don't get expanded from Zephyr

Hi, I have test cases in Zephyr which are automated in Reflect. I have gone into Reflect and made the Login part of my tests into a segment (the entire purpose of segments). I then did a sync back to Zephyr to update my Test, which it did.

But...now, when I execute a test from Zephyr, only a single static line is run in the test (segment title) and the segment is not expanded. Of course the case fails. It also updates the Test in Reflect with the single line and removes the segment so I have to fix it every time.

I have not been able to find any settings or information on how this should work or what to do to fix this.