Forum Discussion

vivekram's avatar
vivekram
Occasional Contributor
4 years ago

Reg Licensing

Hi, We are using the trial version of Zephyr Scale. I got question regarding the cost aspect. In our organization we got all IT people (around 250) using JIRA. But we got about 40 people who are be...
  • jfelix's avatar
    jfelix
    4 years ago

    Hi, vivekram! Thank you for your question.

     

    Unfortunately, it's not currently possible to restrict the billing of Zephyr Scale to the number of users that actually use it. The price will be based on the number of users of your Jira instance.

     

    This is the standard for Jira and Confluence apps as mentioned here https://www.atlassian.com/licensing/marketplace#licensing-purchasing  Which license do I choose when purchasing an app?

     

    I hope you find this helpful,

    Cheers!

jfelix's avatar
jfelix
SmartBear Alumni (Retired)

Hi, vivekram! Thank you for your question.

 

Unfortunately, it's not currently possible to restrict the billing of Zephyr Scale to the number of users that actually use it. The price will be based on the number of users of your Jira instance.

 

This is the standard for Jira and Confluence apps as mentioned here https://www.atlassian.com/licensing/marketplace#licensing-purchasing  Which license do I choose when purchasing an app?

 

I hope you find this helpful,

Cheers!

jend's avatar
jend
New Member
3 years ago

This is really disappointing.  I appreciate that this is a limitation set by Atlassian and not Smartbear but unfortunately it makes your product not financially viable for us.  Like vivekram, the majority of our Jira users will not require Zephyr Scale and so we would be paying for licenses that would never be used.

 

As a supplier I believe Smartbear should put pressure on Atlassian to resolve this limitation.  Both Smartbear and I guess Atlassian are losing out because we cannot financially justify your product for all our Jira Users.

 

Thanks, Jason