It's a fair question. I don't know how it works, but at an educated guess I think it's a Jira feature that Scale has to work within the limits of, and Jira is what is controlling what is made available to Scale for export. As an example, if the Jira administrator elects to obfuscate usernames, Jira will only ever permit an export to present obfuscated username data. Scale is therefore only ever presented with the obfuscated username. This really makes sense if the purpose of the feature is to minimise risk of GDPR data breaches.
