Hi,
<shudder> 🙂
I'm afraid there's no perfect solution for the approach you're taking. I'm sure there are good reasons why you're having to work in this way, but IMO it's not great. You're missing out on some great features for testers and test managers, and you're missing out on the power of Jira and Scale combined. But if that's not an option...
... as you've discovered, you can't update test cases via an import into Scale - it just creates new test cases. You should however be able to update test results into Scale using the API, but you'll need some (or someone with) technical experience using an API to be able to make that work, and I expect there will be a fair bit of transformation between your spreadsheets and Scale, particularly if your testers are sharing test cases - that, I imagine, would be very hard to manage.
Thanks for the info. So, our business line testers do the testing and their management doesn't want them to spend their time learning it, as easy as it is. My former employer had business line testers too but they had the option of testing in HP Quality Center or testing from worksheets. The worksheets were uploadable via an Excel plugin and it was able to upload updates, test results, and screenshots. It appears Zephyr Scale is limited in that area. I have over 120 test cases that I've downloaded to Excel and edited, since editing en masse is much easier in Excel than doing 1 at time in Zephyr. Unfortunately, it appears I have only 2 choices - upload and renumber or update them manually. But, thanks for the confirmation. Maybe they'll update Zephyr with greater flexibility in the future, but as we know, testing improvements usually take a backseat!
