Image Evidence Disappearing from Test Steps in Zephyr

Hi everyone,

Thank you for flagging this, and we're sorry for the disruption this is causing to your daily test execution workflow. Losing evidence images attached to test steps is a frustrating experience, and we understand how critical this is for your QA process.

We are looking into this issue on our end. To help us investigate and get you a permanent fix as soon as possible, we'd really appreciate it if you could submit a support ticket with our team. You can do this at https://support.smartbear.com/zephyr/, using the "Open Case" button in the bottom left corner of the page.

When submitting the ticket, it would help us a lot if you could include:

• Steps to reproduce (including the image attachment method you're using)
• A screen recording of the issue happening
• A HAR file captured while reproducing the issue

This will let our team dig into the root cause directly and prioritize accordingly.

Thanks again for your patience, we'll keep working toward a resolution.