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bw502n's avatar
bw502n
New Contributor
3 years ago

Synchronization of Requirements pulled in from iTrack Jira

I know how to manually pull in requirements from AT&T's iTrack Jira into ZETM, but would like to know how to establish a synchronization of requirement to flow from iTrack Jira to ZETM so that when r...
bw502n's avatar
bw502n
New Contributor
When I create new requirements in iTrack Jira, being either Epics or Stories, ZETM does not pull them into the release requirements folder after the synchronization was setup. Why is that and how can I fix so that new Epics or Stories are pulled into ZETM with a refresh?

Regards,
Bill White, PMP
Ticket2Ride PMO System Team Lead
AT&T - Technology Services
Shared Platforms & Automation
vinniew's avatar
vinniew
Staff
3 years ago

Hi Bill, 

 

As long as the sync configuration is configured and the appropriate JQL is pulling the correct data then this work. 

 

PS when you configure the sync configuration you will need to expand the synced folder and not your usual folder. 

 

This is where the synced data resides 

 

It wont be in your standard requirements folder. 

 

If this issue persists reach out to your account manager to arrange a call with an engineer. 

 

They can have a closer look if needs be! 

 

KR

Vinnie

 

  • bw502n's avatar
    bw502n
    New Contributor
    3 years ago
    Who is my AT&T Smartbear Account manager as I need to discuss this topic with a Smartbear Engineer.

    Regards,
    Bill White, PMP
    Ticket2Ride PMO System Team Lead
    AT&T - Technology Services
    Shared Platforms & Automation
    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      3 years ago

      Thanks a lot, Vinnie!

       

      Hi bw502n, I've received your email and CC'ed the account manager.