Forum Discussion

jrmiller9's avatar
jrmiller9
Frequent Visitor
4 years ago

Some Zephyr Enterprise users cannot open attachments

We have screen recordings demonstrating some of our team members clicking on the Attachment link within Test Execution and nothing happening. For other users, clicking the link spawns a pop-up displa...
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MartiLobos's avatar
MartiLobos
Icon for Staff rankStaff
4 years ago

Hi, 

 

There isn't a specific permission that will block a user from viewing attachments within a test case/project. I'm wondering if this could be a setting on user's browsers that's possibly blocking the popup? and are you still having the issue? 

 

If everything checks out with the browser settings and you're still experiencing this issue, please enter a support ticket - Zephyr Enterprise: New Support Request