Forum Discussion

al666940's avatar
al666940
Occasional Contributor
6 years ago

When testing Excel on Windows, sometimes TestComplete hangs before even launching Excel

 Hey everyone!   I use TC and TE to test a proprietary plugin in Excel (WIN7 and WIN10, Office 2010, 2013, 2016)   I see that SOMETIMES (say 10% of the time), on WIN10, TC when launched just ...
  • tristaanogre's avatar
    tristaanogre
    6 years ago

    Since it's Windows 10, I'd suggest going to Tools | Options | Engines | General and turning off the option "Enable support for testing Windows Store applications".  It's an educated guess but that particular option enables access to Store based applications which may be suspended in the background, potentially causing this problem.  Disable that option, restart TestComplete and try again.

Marsha_R's avatar
Marsha_R
Moderator

Could it be that Excel is still open from the last test run?  Excel and TC are both memory hogs so perhaps they are colliding.

 

I would recommend consulting Support directly about this one.  They know how to get log files out of TC that aren't user readable but that might contain further clues.

https://support.smartbear.com/message/?prod=TestComplete

al666940's avatar
al666940
Occasional Contributor
6 years ago

Hey Marsha,

 

Nope, it's at the evry first run (the machines TC runs on is a fresly deployed VM, so there's literally no way a previous run is getting in the way)