Hi Richard,
Try reinstalling TestComplete. If this does not help, proceed to the instructions below.
Make Internet Explorer launch only one process. To do this, in the system registry, search for the
TabProcGrowth value in the
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main key (if there is not such a value, add it from the string type) and set it equal to zero.
After that, to help us investigate the problem, please follow the steps below for Internet Explorer and Mozilla Firefox:
1. Download AQtime Standard, which is our free profiling tool, from our web site:
AQtime Standard2. Install the tool.
3. Start AQtime with the -NotOpenApp command-line argument. For example, you can use the following command line:
"c:\Program Files\SmartBear\AQtime 7\Bin\AQtime.exe" -NotOpenApp
4. Select the 'File | Open...' main menu item.
5. In the Open File dialog, select the executable file of the tested application and click Open.
6. Take a look at the AQtime toolbar - there is a combo box. Open it and select the "Tracing | Exception Trace Profiler" item.
7. Select the "Options | Options..." main menu command - the Options dialog will appear.
8. Enable the "Profiling Time | Event View | Debug Events | Generate dump on exception" option and specify a dump folder.
9. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.
10. Click the Run toolbar button (the green arrow) or press F5 to start the profiling.
11. AQtime will start the tested application and generate dump files for all exceptions that will occur in the application until it is closed.
12. Reproduce the problem.
13. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.
14. Save the panel's contents to an HTML file and send us the file along with all the generated dump files via our
Contact Support form.
