Yes, it is version 10. I verified that before I entered the forum question.
Yes, it is version 10. I verified that before I entered the forum question.
That’s strange. I suggest that you contact our Support Team ( http://support.smartbear.com/product-list/ ) to resolve this as investigating your license info can be required.
Perhaps you activated only a Desktop or Web license and not the necessary Platform license. Check your Customer account to see if there is a Platform license that is not activated. And check the Sentinel Admin Control Center ( http://localhost:1947/_int_/features.html ) on your machine to see if there is a Platform license present. My machine (with floating Platform, Desktop, Web licenses) looks something like this:
Do you see the Platform license on your machine?
Joseph, I apparently installed only the Desktop module (See below). Do I need to uninstall and start over, or is there some other recovery path?
You should activate the Platform module. There should be a separate license key in your SmartBear Account ( https://my.smartbear.com ).
Thanks, Tanya. I have opened request 00101920.
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