Forum Discussion

TinaZ's avatar
TinaZ
New Contributor
9 years ago

Unable to open uploaded files in SmartBear Case Mgmt Portal

Been going back and forth on a case mgmt. ticket a few times about the fact that the uploaded files in my tickets are no longer links.  They used to be a while back, but not now.  Tried pasting the U...
Marsha_R's avatar
Marsha_R
Icon for Champion Level 3 rankChampion Level 3
9 years ago

More detail would be helpful.  

 

What is this file supposed to be?  

Did it ever open properly?  If so, when did it stop working?

Can you open this file successfully from your own machine without using the portal?   If not, what happens when you try?