Forum Discussion

lhuang5's avatar
lhuang5
Occasional Contributor
9 years ago

TestExecute will pop out one dialog "SmartBear Debug Helper Library has stopped working". Reasons?

Hi expert,   We have run the tests using TestExecute 11.2 in win 10 machine. We found there is one popup dialog to show consistently in this test machine. "SmartBear Debug Helper Library has stoppe...
TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)
9 years ago

Hi Liping,

 

I’ve found that one of our users faced a similar issue –  disabling the "Enable support for testing Windows Store applications (requires restart)" (https://support.smartbear.com/viewarticle/74212/ ) option helped in that case. Please check this out.

  • lhuang5's avatar
    lhuang5
    Occasional Contributor
    9 years ago

    Thanks Tanya,

     

    I have disabled this item in TestComplete following the instructions and rebooted the machine and restart our test agent. This popup dialog still shows consistently. Any other hints or do I miss anything?

     

    Liping

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      9 years ago

      Hi Liping,

       

      If this suggestion doesn't help, I recommend that you contact our TestComplete Support Team to investigate the behavior. You can reach out to them here: http://support.smartbear.com/product-list/