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I did contact support, they helped out with the 'deactivation started' problem where the license would not deactivate, but did not mention a different flow for upgrading.
I've done these updates around 10 times since we have been using TestComplete (since v10.3), and each time there is a new problem I come across. The key here is if during upgrade the install hits a problem whih it usually does with the Sentinel licensing tool, that turns into a long story. I find it safer to deactivate and then upgrade. Since I have to do at least 5 VMs, eventually I do ruin into problems with at least on VM.
Another issue here I think is using a node lock on a VM, the licensing structure makes it really hard to upgrade in this configuration, for understandable reasons, but the user suffers too.
Hi,
Sounds weird as personally I never had upgrade problems...
> Another issue here I think is using a node lock on a VM
Might it be the reason of your problems? Node-locked license is not recommended to be used on VMs: https://support.smartbear.com/testcomplete/docs/licensing/license-types.html (Node-Locked License section).
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