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jfayefrankPM's avatar
jfayefrankPM
Occasional Contributor
4 years ago
Solved

TestComplete Trial Chrome not recording

I am part of a team evaluating TestComplete for my company.   For some reason when I record a test nothing is getting into the keyword test.   It open chrome but that is it.    No recording of the ap...
Chrome
Recording
jfayefrankPM's avatar
jfayefrankPM
Occasional Contributor
4 years ago
Version 94.0.4606.81 (Official Build) (64-bit)

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Marsha_R's avatar
Marsha_R
Icon for Champion Level 3 rankChampion Level 3
4 years ago

I would try reinstalling it.  

  • jfayefrankPM's avatar
    jfayefrankPM
    Occasional Contributor
    4 years ago

    Did that too.

  • jfayefrankPM's avatar
    jfayefrankPM
    Occasional Contributor
    4 years ago

    I am going to try a reinstall this time before the install I will also remove the chrome extension and have it re-installed.   There is a prompt to install something (I forget what exactly).   I am going to say "no" this time and see what happens.   Fingers and toes crossed.

    • jfayefrankPM's avatar
      jfayefrankPM
      Occasional Contributor
      4 years ago

      I have not gotten anyone to give me admin access to re-install.   A co-worker just downloaded and got it installed and is having the same issue.   The browser is opened when I start the recording but it never directs to the URL it is supposed to.   Just stays on the blank page.   ðŸ˜ž

  • jfayefrankPM's avatar
    jfayefrankPM
    Occasional Contributor
    4 years ago
    So I worked with SmartBear and our Solution Center and it turns out our antivirus software needed some kind of correction. But now my recorded test will not run. Has anyone run with dual monitors but only testing on one of them?? Do I need to temporarily disable the other monitor while running TestComplete??

    This message, including any attachments, is intended only for the recipient(s) named above. It may contain confidential and privileged information. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message. Also, please be aware that if you are not the intended recipient, any review, disclosure, copying, distribution or any action or reliance based on this message is prohibited by law.
    • mattb's avatar
      mattb
      Icon for Staff rankStaff
      4 years ago

      No number of monitors shouldn't matter. I would recommend setting the DPI for all monitors to 100 percent and trying again.

      I use 3 monitors in the office, and 2 at home.

      • jfayefrankPM's avatar
        jfayefrankPM
        Occasional Contributor
        4 years ago

        SmartBear Support got me all straightened out.   Turns out the URLs in the Name Mapping folder had to be modified to use wildcards as there is dynamic value in the URLs.   I was able to create some tests that work great.    Not sure if we will go with this package but at least now I can give it a good evaluation.  Thanks everyone.