TestComplete on Unexpected Window handler not working

Hi Alex,

Thanks for your reply. I work with the OP who is off today so I am going to answer in his place to help us get to the bottom of this :-).

So, your example of " if test code entered wrong data into a form field and this caused display of modal warning window and test code tries then to click the OK button on a form, the click will be blocked because of the modal window" is exactly what is happening. You say however that "an OnUnexpectedWindow event will be triggered". Ok, so that is following with the documentation we see in a link like this: https://support.smartbear.com/testcomplete/docs/testing-with/running/handling-errors/unexpected-windows.html where it says that TC waits until the auto-wait timeout period expires, then fires OnUnexpectedWindow.

What we are really curious about is why step 3 on that page is not happening, where if the window is not closed by the handler, then TC goes through a series of steps to close the modal - pressing ESC key, pressing ENTER key, sending close command to the window.  We can't seem to get this behaviour to happen - right now if a modal pops up and we do not have a handler for it it is just failing our test because TC is never closing the window. We have an understanding from the docs that TC can and will handle these modals without us having to specifically code for them....? 

We have used TestComplete for 6 or 7 years now and are on our second iteration of creating tests for our application. We cannot now, nor have we been able to in the past, get the automatic handling of unexpected windows to happen. Our previous GUI test code we coded some special handling for all unexpecteds, but this time around would like to see if we can get TC to handle it and save us some of the work involved.