Forum Discussion

nisgupta's avatar
nisgupta
Valued Contributor
8 years ago

Testcomplete license and installations when upgrading to new machine

We do have node locked license on my machine. Now it is time for upgrade to new machine. How it will impact the TestCOmplete ?   Thanks NG
nisgupta's avatar
nisgupta
Valued Contributor
8 years ago

I just moved to the new machine. Also hard disk has been moved to the new machine as well. We now have 2 hard drives on the machine. Once is C:\ drive which is for the new machines and the other one is G:\drvive which come from old machine and the TestComplete is in that G:\ drive . So When I start the TestComplete from the locations like G:\Program Files (x86)\SmartBear\TestComplete 12\x64\Bin


I got the error


The testComplete Service is not running. TestComplete cannot start without it. Please run the service.


I am not sure how to fix this

 

Thanks

NG

  • AlexKaras's avatar
    AlexKaras
    Community Hero
    8 years ago

    Hi,

     

    As the message states, TestComplete service is not running. Start Services applet (Run|Services.msc), search for the TestComplete Service and start it.

     

    > G:\Program Files (x86)\SmartBear\TestComplete 12\x64\Bin

    Note, that TestComplete can work with Edge only if TestComplete is started from the system protected folder, i.e. C:\Program Files (x86)\SmartBear\TestComplete 12\x64\Bin. (This is described in the help topic about preparing Edge to work with TestComplete.)

     

    • nisgupta's avatar
      nisgupta
      Valued Contributor
      8 years ago

      So I think it is recommended to have the testcomplete installed in the system protected folder ?

       

      Thanks

      Nishchal

      • nisgupta's avatar
        nisgupta
        Valued Contributor
        8 years ago

        So now I installed the TestComplete machine on the new machine in system protected folder but cannot activate the node locked license.

         

        Here is the attached screenshot.

         

        I am no longer having the old machine . Now how to fix the issue 

         

        Thanks

        NG