Forum Discussion

m_essaid's avatar
m_essaid
Valued Contributor
11 years ago

TestComplete freezing while using it (building a scenario...)

Hi,   I just upgraded to 11.20 version of TC and TE.   Since de 11.10 version I have very long stops while TC is not responding to windows anymore. Especially in TestedApps, or going into Script...
TanyaYatskovska's avatar
TanyaYatskovska
Icon for Alumni rankAlumni
11 years ago

Hi m_essaid,

 

I suppose you've updated TestComplete/TestExecute rather than reinstalling/installing the product, right?

I would suggest that you remove the current TestComplete version from your computer, clear the installation folder (as a rule, it’s Program Files\SmartBear\TestComplete) and install v. 11.20 anew.

 

Does this help?

  • m_essaid's avatar
    m_essaid
    Valued Contributor
    11 years ago

    hi Tanya,

     

    ouch... I really don't have the time to desinstall/reinstall everything... 

    what about the licence key ?

     

    ty,

    • TanyaYatskovska's avatar
      TanyaYatskovska
      Icon for Alumni rankAlumni
      11 years ago

      Don’t deactivate the license when uninstalling (you’ll be asked). In this case, TestComplete will catch the current license on start.

      • bduncan's avatar
        bduncan
        Contributor
        11 years ago

        I wish I could say that this solution works, but unfortunately for me, it has not helped at all.  I fully uninstalled TestComplete 11 (leaving my license) and then reinstalled clean, but still no luck.

         

        My situation is very much the same as that of m_essaid.  I'm using version 11.20 (but has been happening since upgrading to version 10).  While working in the development environemt with NO INSTANCES of TestExecute running tests against my machine, I frequently have TestComplete stop responding while switching between script tabs.

         

        I could live with a couple of seconds, but in my case, it stops responding for 30 to 40 SECONDS!  This is totally unacceptable behaviour because if I need to switch between tabs frequently, the waiting destroys all hope of being productive.

         

        At times, I have taken to scripting in NotePad++, which, considering the cost of TestComplete, is outrageous.


        Suffice it to say that while I was very happy with our earlier 7.5 version of TestComplete, since upgrading to version 10, then 11, my opion of this application has plummeted.  I dread having to create new scripts now because if its "bad" TestComplete day, it is unusable, and developing outside the IDE is much less productive.

         

        I can't help but think that this is due to the License Server since licensing in 7.5 was "less obtrusive" than it is now.

         

        My development system is 64 bit Windows 7 Service Professional Pack 1(updated to latest MS patches), running on an Intel Core i7-4400 at 3.40GHz, with 8 GB RAM.  My system is never "starved" for resources and the only application that gives me issues is TestComplete.


        This issue really needs to be addresssed by SmartBear, as it makes their application a chore to use when it should be a responsive tool.

         

        William