Forum Discussion

hskim's avatar
hskim
Contributor
10 years ago

TestComplete doesn't be executed with Error Log.

Hi,

I had downloaded and installed TestComplete.

But when I execute, TestComplete doesn't be executed with error log.

Sometime it's work, but 50% doesn't be work.

The following is error log.

Please let me know why didn't work.

 

-------------------------------------


Name: AppHangB1
Program Name: TestComplete.exe
Program Timestamp: 2a425e19
Signature: f9e5
Type: 0
OS Version: 6.1.7601.2.1.0.256.4
Local ID: 1042
signature 1: f9e5c2472b15c3541b12350ebb9a0155
signature 2: cee0
signature 3: cee0d9227a56b6ee648e3d5tebd0b257
signature 4: f9e5
signature 5: f9e5c2472b15c3541b1230ebb9a0155
signature 6: cee0
signature 7: cee0d9227a56b6ee648e3d5ebd0b257

===========================================================


Name: AppHangB1
Program Name: TestComplete.exe
Program Version: 10.60.3387.7
Program Timestamp: 2a425e19
OS Version: 6.1.7601.2.1.0.256.4
Local ID: 1042
signature 1: 96fba833b7f132b562ce4dbf52db29ed
signature 2: 0e22
signature 3: 0e22f984488ade3cd109e3f90d22e104
signature 4: 96fb
signature 5: 96fba833b7f132b562ce4dbf52db29ed
signature 6: 0e22
signature 7: 0e22f984488ade3cd109e3f90d22e104

3 Replies

  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    10 years ago

    Hi Hskim,

     

    What errors do you get when executing your test? Please post here the screenshots of them or the text you see in TestComplete’s Test Log (in the Additional Info tab).

    • hskim's avatar
      hskim
      Contributor
      10 years ago

      Hi Tanya,

      I just attached a file.

      The Error is displayed when executing  TestComplete first.

      In image, you can see the executing image of TestComplete behind popup.

      IMG_20150422_162428_915.jpg

      • TanyaYatskovska's avatar
        TanyaYatskovska
        Icon for Alumni rankAlumni
        10 years ago

        Hi,

         

        Thanks for the screenshot. Do I get it right that you see this error when starting TestComplete?

        Some investigation can be required here. Could you please contact our Support Team and provide them with the following information:

        1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
        2. Select the "Launch/attach to TestComplete" option.
        3. Reproduce the problem by starting TestComplete.
        4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.
        5. Upload the report to our Support Team with the description of the issue (or send them the link to this discussion): http://support.smartbear.com/product-list/

         Thanks in advance.