TestComplete 7.52 on Windows 7 64bits

Can anyone help me?



My TestComplete freezes. I can't do nothing.

Are there any error messages that come up?



Also, I've found that TestComplete runs best if you run it as a local admin.  Could you verify that?

Are there any error messages that come up? Also, I've found that TestComplete runs best if you run it as a local admin.  Could you verify that?

Thanks for your reply Robert. You have no idea about how desperate I am.


So, no errors came up during the instalation or now that I'm trying to open the TestComplete. I'm running it as Local Admin. I also tried to install TestComplete 8 Trial but this worked perfectly!

When I try to open TC 7.52, that splash that comes first never disappears. TestComplete StartPage starts to show but it freezes. And 3 processes are on my task manager:

- tcrea.exe *32


- TestComplete.exe *32


- TCHookX64.exe



If I end the middle process, the other two closes too. If I close the first or the third or both, nothing happens.

Hope you can help me sir.

It appears that someone had a similar problem in the past.  Check out the fix suggested in this thread



http://smartbear.com/forums/forum/post/?mode=singleThread&thread=c4742188-8508-437b-bc0f-cc3c14cc33c6

Is it possible that my TestComplete won't work because my Windows 7 came with Service Pack 1 installed?

My colleague doesn't have Service pack 1 installed...

Have you tried the fix/suggestions as indicated in that other thread?

Have you tried the fix/suggestions as indicated in that other thread?

Just tried and it didn't work.

Any ideas?

Hi Joffre,



If using the latest version of TestComplete (ver. 8.50) on the problematic PC is not desirable, we can try to find the cause of the issue if you collect some additional information on the issue:



1. Download AQtime Standard, which is our free profiling tool, from our web site:


AQtime Standard



2. Install the tool.



3. Start AQtime with the -NotOpenApp command-line argument. For example, you can use the following command line:


"c:\Program Files\SmartBear\AQtime 7\Bin\AQtime.exe" -NotOpenApp



4. Select the 'File | New Project From Module...' main menu item.



5. In the Open File dialog, select the TestComplete.exe file and click Open.



6. Take a look at the AQtime toolbar - there is a combo box. Open it and select the "Tracing | Exception Trace Profiler" item.



7. Select the "Options | Options..." main menu command - the Options dialog will appear.



8. Set the "Profiling Time | Event View | General | Exceptions | Depth shown" setting to 100 and click OK.



9. Click the Run toolbar button (the green arrow) or press F5 to start the profiling.



10. AQtime will start TestComplete and trace all exceptions that will occur in the application until it is closed.



11. Reproduce the problem in TestComplete.



12. After the problem occurs, right-click somewhere within the Event View panel (it is opened by default at the bottom of AQtime's window) and select the 'Save All...' item.



13. Save the panel's contents to an HTML file and send me the file via our Contact Support form.



Thanks in advance.