Forum Discussion

lowens's avatar
lowens
New Contributor
11 years ago

Test Execute 11 error message

Hello   since upgrading to Test COmplete 11 and Test Execute 11 we sometimes get a message box when we try to start Test Execute.  the error dialog is: Either the installation files or registry dat...
bknutson's avatar
bknutson
Contributor
10 years ago

Iowens, or Nethra,

Did either of you get your issues with TCHookx64.exe figured out?

We see this message as well with TestExecute, currently on Version 11.30.2298.7.

This seems to be vary random though so I haven't been able to see a common reason as of yet.

I was just curious as to what you may have found out.

 

Thanks

Nethra30's avatar
Nethra30
Occasional Contributor
10 years ago

Hi,

I found this reply from support team, have implemented same and till now not faced issue.

 

There is timeout associated with TestComplete (or TestExecute) attempting to communicate with its TCHookX64 helper process. The timeout was made configurable in a patch to version 11.10 and as part of the base product in version 11.20. There are two timeouts . . . one for when TestComplete (or TestExecute) is started normally and another for when it is started in Silent Mode. For more information on Silent Mode, see https://support.smartbear.com/viewarticle/69415/ "TestComplete Command Line" The normal and silent mode default timeouts are 5 and 30 seconds respectively. The following examples show how to double those times for TestComplete and TestExecute. (In the examples, the angle brackets are not part of the .REG files.)

 

 still you face same problem : 

Try increasing the NormalModeTimeout.

 

After increasing Timeout we are not facing this issue till now and will update if we find it in future.

 

Regards,

Nethra