Forum Discussion

qajiny's avatar
qajiny
Occasional Contributor
13 years ago

Test Complete menu items and menu bar dissapeaed

Hi ,

I've installed licensed copy of Test Complete 7 and also trial version of Test Complete 8 .

Today, I uninstalled TestComplete 8 and when I opened Testcomplete 7 . All the menu items were gone . I could see only empty menu for all the menus on menu bar . Also, the left side window which displaed project structure is also gone .





Also the menu bar which have icons for Execute/Pause  etc. buttons is also disappeared . Please help me .



I've tried following solution but it did not work for me .





To restore the default settings, try deleting the following folder:





Windows XP:

C:\Documents and Settings\<USERNAME>\Local Settings\Application Data\AutomatedQA\TestComplete\7.0\



Please let me know , what can be done to resolve this issue ?



- Thanks ,

   Veena Katiyar
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    13 years ago

    Hi Veena,



    Please follow the steps below:

    1. Right-click within any available toolbar space and select Customize...

    2. Switch to the Commands tab in the invoked Customize dialog.

    3. Select View in the 'Categories:' list.

    4. Drag Restore Default Docking from the 'Commands:' list to any toolbar.

    5. Click the Restore Default Docking item.







  • qajiny's avatar
    qajiny
    Occasional Contributor
    13 years ago
    Hi All,

    This solution didnt work . I am still having blank menus :(



    - Thanks ,

       Veena
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    13 years ago

    Hi Veena,



    Please repeat the previous steps for Restore Default Toolbar instead of Restore Default Docking.







  • qajiny's avatar
    qajiny
    Occasional Contributor
    13 years ago
    Hi David,

    I've already tried it but its still not workign :(



    - Thanks ,

       Veena Katiyar
  • Dmitry_Nikolaev's avatar
    Dmitry_Nikolaev
    Staff
    13 years ago

    Hi Veena,



    Uninstall TestComplete, make sure that all its components are removed (including C:\Documents and Settings\<USERNAME>\Local Settings\Application Data\AutomatedQA\TestComplete\7.0\), restart the system and install the tool again. Does this help?