Forum Discussion

whuang's avatar
whuang
Regular Contributor
6 years ago

TC is not responding every time when trying to reload

Hi Support,   I have an issue every time when I pull an update from respository and TC asked if I want to reload the script or something becuase it was modified outside blah blah blah, if I click...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    6 years ago

    Hi whuang,

     

    Have you already contacted the Support Team regarding this issue? If you haven't, please submit a support ticket along with some additional information that will help the R&D team better understand what is going on:

    1. When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
    2. Select the "Launch/attach to TestComplete" option.
    3. Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks.
    4. Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside.

    Thanks in advance.

     

     

whuang's avatar
whuang
Regular Contributor

Marsha_R No, I waited for 5 mins and it still didn't response.

Marsha_R's avatar
Marsha_R
Moderator
6 years ago

What version of TestComplete are you using? 

Have you ever been able to load this project from your repository?  If so, when did it stop working?

Can you load other projects from the repository without error?

  • whuang's avatar
    whuang
    Regular Contributor
    6 years ago

    I am using 14.20.2175.7, I am able to load project from repository, it just not responding if I try to refresh the workspace project list, so what I usually do is I pull update from repository, if it ask whether I want to refresh the list, I would select No to All, and then close TC, it would ask me whether to save the project, go for no, then reopen TC, all the new content are there.

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      6 years ago

      Hi whuang,

       

      Have you already contacted the Support Team regarding this issue? If you haven't, please submit a support ticket along with some additional information that will help the R&D team better understand what is going on:

      1. When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
      2. Select the "Launch/attach to TestComplete" option.
      3. Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks.
      4. Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside.

      Thanks in advance.