Forum Discussion

jackson_1's avatar
jackson_1
Frequent Contributor
12 years ago

TC 9.20 consuming high 98% cpu

hi All,
i am using TC9.20 edition. but i still found that the performance issue in TC9.0 found still existen in this release.
the TestCompleteservices9.exe service consumed 98 % cpu and the executing process will hang untill i kill it manual.
is any other way to resolve it ? or is there any workaround for this serious issue for customer?
  • TanyaYatskovska's avatar
    TanyaYatskovska
    12 years ago

    Hi,


     


    TestComplete 9.20 is the latest product version. As far as I see, the Support explained that its behavior might be related to the fact that another tool installed on your computer is sending a lot of TCP packets via the ports used by TC. Were you able to sort the things out to resolve it?


     

  • jackson_1's avatar
    jackson_1
    Frequent Contributor
    12 years ago
    hi,

    i reported this problem to your support team.

    what version is  the lastest version of Test Complete right now?

    is there any patch for us to resolve this issue interim?
  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    12 years ago

    Hi,


     


    TestComplete 9.20 is the latest product version. As far as I see, the Support explained that its behavior might be related to the fact that another tool installed on your computer is sending a lot of TCP packets via the ports used by TC. Were you able to sort the things out to resolve it?


     

  • jackson_1's avatar
    jackson_1
    Frequent Contributor
    12 years ago
    yes. i changed the network port to 6100 to 6102, hope it will useful to handle this issue.



    thanks very much anyway.