Forum Discussion

anh_diep's avatar
anh_diep
New Contributor
10 years ago

Side-By-Side Error when opening a project

Hi there,

 

We're getting a side-by-side error when trying to open a TestComplete project, how do we get past this please?

 

Thanks,

 

Anh Diep

 

sidebysideerror.png

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    10 years ago

    Hello Anh,

     

    Please follow the steps below to help us investigate the issue:

    1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.

    2. Select the "Launch/attach to TestComplete" option.

    3. The issue should be reproduced

    4. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.

    5. Send the crash report to our Customer Care Team - http://support.smartbear.com/product-list/

     

    Thanks.