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kaiiii's avatar
kaiiii
Regular Contributor
5 years ago

Script is getting fail in CrossbrowserTesting on first line Set page = Sys.Browser("*").Page("*")

I am trying to execute script in crossbrowsertesting. My script execute and fail in early of execution, It's failing on below line of a function Set page = Sys.Browser("*").Page("*") while when i ...
tristaanogre's avatar
tristaanogre
Esteemed Contributor

OK...

 

1)  What's the error message as recorded in the log?

2) What's the rest of the code leading up to that line of code?

3) What OS/Browser combination are you using in CrossBrowserTesting?

 

There are a LOT of reasons for failing on that line and we could spend a lot of electronic bits flying back and forth explaining them all... but the more detail you can give us about the circumstances of the error, the easier it will be to get you an answer.

kaiiii's avatar
kaiiii
Regular Contributor
5 years ago

Hi hkim5 tristaanogre 

Please check attach screenshot for falied log details.

I am using windows 10, chrome 73 and resolution 1920*1080 in crossbrowsertesting

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    5 years ago

    I need to see the code itself beyond the line you are indicating.

    Generally speaking, though, based upon the messages....

    1) Something in your code is trying to use Chrome in an environment where Chrome is not installed hence it's switching over to firefox.  If you intend to test your automation on multiple browsers, you need to make sure that you properly set up your code to be non-browser specific.

    2) I see two different error message sets which indicates two different environments.... one in which Chrome is NOT installed and one on which it is.  To narrow down your problem, let's stick with one environment

    3) The "chrome extension is not installed" error seems to be something you need to address with the CrossBrowserTesting people.  If an environment is being used by CrossBrowserTesting via TestComplete, the chrome extension needs to be present.  

    4) With CrossBrowserTesting, because many of these environments are being spun up from cold start, there are things that need to load.  You're expecting the browser and the page to be immediately accessible in that line of code.  You should use more "Wait" functions.  Look up "WaitBrowser" and "WaitChild" and even the standard "Wait" function off of the page itself.  These methods make the code "smarter" when it comes to detecting when an object is available.

    • kaiiii's avatar
      kaiiii
      Regular Contributor
      5 years ago

      Hi tristaanogre ,

      Apologies, I did'nt share  full details beyond test logs.

      Actually first I execute my script with chrome browser only where this kind of error come "not installed".

      Then again i changed the browser to firefox and execute the script. so that's error come on firefox browser.

      and today i execute my script on crossbrowsertesting cloud then found I need to install Intelligent quality extension

      because I have 14.30(64 but) TC version and it's required 32 bit.

      Really ?

       

       

      • tristaanogre's avatar
        tristaanogre
        Esteemed Contributor
        5 years ago

        you still haven't shared what I asked for... the actual code.

         

        Note that you can't run a test coded for Chrome on a CrossBrowserTesting environment without Chrome installed.  So, it sounds, first of all, that you need to make sure that you're selecting appropriate environments for the tests your running.  Additionally, as mentioned above, you need to make sure you write your automation code to be browser agnostic. That way you can run it on any environment and not have to worry about "not installed" errors.

         

        As for the intelligent quality add-on, it's only required if you need to use the feature.  But it's not something that is relevant to the original problem.  Browser recognition has nothing to do with that add-on.