Forum Discussion

ray_mosley's avatar
ray_mosley
Frequent Contributor
8 years ago
Solved

Removing node-locked license from dead system

A system with a none-locked license has physically died; I need to remove the license, but all references I have seen refer to physical access being required.    How do I remove the old license w...
  • AlexKaras's avatar
    AlexKaras
    8 years ago

    Hi,

     

    This is the link I was talking about. Didn't it help?

     

AlexKaras's avatar
AlexKaras
Community Hero
8 years ago

Hi,

 

Alternatively, you may log into your customer portal page (my.smartbear.com), open the page for TestComplete and there on the right (IIRC) should be the link that makes it possible to invalidate the current license and renew it.

 

ray_mosley's avatar
ray_mosley
Frequent Contributor
8 years ago

I had already tried that. I can get info about WHERE it is installed, but there is no delete/remove action available.

 

I have not attempted the other proposed solution.

  • AlexKaras's avatar
    AlexKaras
    Community Hero
    8 years ago

    Hi,

     

    This is the link I was talking about. Didn't it help?