Recognising unexpected windows

I am doing a manual keyword test.



I have had a look through the help sections. I have changed the playback in the project properties for unexpected windows. I have tried all combinations of the options and I still cannot get test complete to recognise or remove the window.



The window has it's own alias under iexplore in the name mapping but I cannot select criteria for it to search for because it does not exist.



I have used object spy on the window and the information is the same as in the name mapping.