Forum Discussion

NisHera's avatar
NisHera
Valued Contributor
5 years ago

remote desktop not identify user

In a AWS instant need to run test on remote desk top I used scripts mention hear..link    My script start as ...   CLS for /f "skip=1 tokens=3" %%s in ('query user %USERNAME%') do ( %windir%\...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Hi NisHera , I found your support case and see that you got a solution from our team.

    Let me quote it here:

     

    >>

    Unfortunately, this is not something I can help you with as this is an issue with Windows, not with TestComplete. I believe your local IT team should be able to help you out with this.
     
    However, quite often you don't even need tscon. This method redirects your session to console which has quite a small resolution. Depending on what you are testing, there is a high chance that your app will simply not fit into the console resolution, and your tests will fail. I suggest using SessionCreator to run unattended tests. It is capable of creating sessions for any users in the system. Note that this tool has a set of requirements that you have to meet before you can use it properly. The requirements are the same as for our Jenkins integration. So please go through this article and adjust the necessary settings (ignore Jenkins-related points).

    <<

NisHera's avatar
NisHera
Valued Contributor

AlexKaras  yes always I run commands as Administrator.

TanyaYatskovska  no unfortunately I'm still struggling . I had a AWS instance previously running same OK. This was a new AWS Instance and I'm having admin roll in the machine. our tech guy says, I dont have a role/user in the AWS console yet. Dose that matters?

 

more information............

when I run 

 

 

query user

 

 

  gets Sessionname as rdp-tcp#1

and then I ran 

 

 

%windir%\System32\tscon.exe RDP-Tcp#1 /dest:console

 

 

works fine ...I was successfully disconnected without session being stopped.

 

when Quering user I see...

 

my_userName

 

but error message says

 

MY_UserName

 

is it something to do with case sensitivity ?

if so how could I correct it

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    5 years ago

    Hi NisHera,

    Sorry for not getting back to your earlier. 

    Unfortunately, I cannot give you any clues. This is out of my knowledge. I recommend that you submit a request to our TestComplete Support Team. I'm sure they will do the best to try to find a solution for you. You can reach out to them here:

    https://support.smartbear.com/message/?prod=testcomplete

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      5 years ago

      Hi NisHera , I found your support case and see that you got a solution from our team.

      Let me quote it here:

       

      >>

      Unfortunately, this is not something I can help you with as this is an issue with Windows, not with TestComplete. I believe your local IT team should be able to help you out with this.
       
      However, quite often you don't even need tscon. This method redirects your session to console which has quite a small resolution. Depending on what you are testing, there is a high chance that your app will simply not fit into the console resolution, and your tests will fail. I suggest using SessionCreator to run unattended tests. It is capable of creating sessions for any users in the system. Note that this tool has a set of requirements that you have to meet before you can use it properly. The requirements are the same as for our Jenkins integration. So please go through this article and adjust the necessary settings (ignore Jenkins-related points).

      <<