Champion Level 3If you've followed all these steps that apply to IE testing already
and that didn't work, then the suggestion in the other thread was to contact support, which you do here
https://support.smartbear.com/message/?prod=TestComplete
You wouldn't necessarily find a resolution in that thread because support issues don't link back to the forum.
Champion Level 2I believe that identified problem's root is discussed here: https://community.smartbear.com/t5/TestComplete-Functional-Web/Problems-with-recognizing-objects-on-page-TestComplete-12-64-bit/m-p/138049#M29397
